Your Privacy Matters

Privacy Policy

We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy explains your rights and our responsibilities regarding your privacy

1. INFORMATION WE COLLECT

Personal Information You Provide:

  • Contact details (name, email, phone, address)
  • Practice/clinic information and business details
  • Professional credentials and licensing information
  • Business revenue and operational data
  • Communication preferences and consent choices
  • Demo, consultation, and service requests
  • Payment and billing information
  • Survey responses and feedback

Information We Collect Automatically:

  • Website usage data and analytics
  • IP address, device information, and geolocation
  • Browser type, operating system, and mobile device identifiers
  • Pages visited, time spent, and navigation patterns
  • Referral sources, search terms, and campaign data
  • Call recordings and interaction data (with consent)
  • SMS delivery and engagement metrics

Information from Third Parties:

  • Social media platform data and interactions
  • Lead generation and marketing platform information
  • Industry directory listings and professional networks
  • Business verification and credit services
  • Marketing partners and affiliate referrals

2. HOW WE USE YOUR INFORMATION

To Provide Services:

  • Schedule demonstrations, consultations, and training
  • Process inquiries and provide customer support
  • Deliver technical support and warranty services
  • Process orders, payments, and manage accounts
  • Provide software updates and maintenance

For Marketing and Communication:

  • Send product updates, industry news, and educational content
  • Deliver promotional offers and special announcements
  • Invite you to events, webinars, and training sessions
  • Customize website content and targeted advertisements
  • Conduct market research and satisfaction surveys

For Business Operations:

  • Analyze website performance and user behavior
  • Improve products, services, and customer experience
  • Comply with legal, regulatory, and industry requirements
  • Protect against fraud, security threats, and abuse
  • Maintain business records and analytics

3. COMMUNICATION METHODS & CONSENT

We may contact you through various channels:

Email Communications:

  • Transactional emails (order confirmations, support)
  • Marketing emails (promotions, newsletters, updates)
  • Automated email sequences and drip campaigns

SMS/Text Messaging (A2P):

  • Appointment reminders and confirmations
  • Service updates and notifications
  • Marketing messages and promotional offers
  • Two-factor authentication and security codes
  • Survey requests and feedback collection

Voice Communications:

  • Live phone calls for consultations and support
  • Automated voice messages and reminders
  • Voicemail messages and callbacks

Push Notifications:

  • Mobile app notifications
  • Browser push notifications
  • System alerts and updates

Direct Mail:

  • Promotional materials and catalogs
  • Event invitations and announcements

CONSENT REQUIREMENTS:

  • Express Written Consent: Required for marketing SMS/text messages
  • Opt-in Consent: Required for promotional emails and communications
  • Implied Consent: May apply for transactional and service-related messages
  • Separate Consent: Each communication channel requires specific consent

MESSAGE FREQUENCY & CHARGES:

  • Message frequency varies by program (up to 10 messages per month)
  • Message and data rates may apply
  • Carrier charges may apply for SMS/text messages

4. OPT-OUT & UNSUBSCRIBE OPTIONS

You can opt-out at any time:

SMS/Text Messages:

  • Reply “STOP” to any text message
  • Email hello@lacora.net
  • Call (949) 510-3139

Email Communications:

  • Click “unsubscribe” in any email
  • Email hello@lacora.net
  • Update preferences in your account

Voice Communications:

  • Request removal during any call
  • Call (949) 510-3139 to opt-out
  • Email hello@lacora.net

Push Notifications:

  • Disable through device settings
  • Adjust preferences in app settings

Direct Mail:

IMPORTANT: Opt-out requests will be processed within 10 business days. You may receive a confirmation message. Opting out of marketing communications will not affect transactional or service-related messages.

5. INFORMATION SHARING

We DO NOT sell, rent, or trade your personal information.

We may share information with:

Service Providers:

  • Payment processors and financial institutions
  • Email, SMS, and marketing platform providers
  • Analytics and website performance services
  • Customer support and CRM platforms
  • Shipping and logistics providers

Business Partners:

  • Authorized distributors and resellers
  • Training and certification partners
  • Industry associations and professional networks
  • Co-marketing and affiliate partners

Legal Requirements:

  • Government agencies and regulatory bodies
  • Law enforcement when required by law
  • Court orders and legal proceedings
  • Protection of rights and safety

Business Transfers:

  • Mergers, acquisitions, or sale of assets
  • Bankruptcy or restructuring proceedings
  • Due diligence processes

6. DATA SECURITY & PROTECTION

We implement comprehensive security measures:

Technical Safeguards:

  • SSL/TLS encryption for data transmission
  • Secure servers and encrypted databases
  • Multi-factor authentication systems
  • Regular security audits and penetration testing
  • Firewall and intrusion detection systems

Administrative Safeguards:

  • Employee training on data protection
  • Access controls and authorization levels
  • Data handling and retention policies
  • Incident response and breach protocols
  • Regular security awareness training

Physical Safeguards:

  • Secure data centers and facilities
  • Restricted access to servers and equipment
  • Environmental controls and monitoring
  • Backup and disaster recovery systems

7. YOUR PRIVACY RIGHTS

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your information
  • Restrict processing of your data
  • Data portability (where applicable)
  • Withdraw consent at any time
  • Object to processing for marketing purposes
  • Request information about data sharing

To exercise these rights:

  • Email: hello@lacora.net
  • Phone: (949) 510-3139
  • Mail: 14345 Commerce Dr, Garden Grove, CA 92843

Response Time: We will respond to requests within 30 days (45 days for complex requests).

8. COOKIES & TRACKING TECHNOLOGIES

We use various tracking technologies:

Cookies:

  • Essential cookies for website functionality
  • Analytics cookies for performance tracking
  • Marketing cookies for targeted advertising
  • Preference cookies for personalization

Other Technologies:

  • Web beacons and pixel tags
  • Local storage and session storage
  • Device fingerprinting
  • Social media plugins

Cookie Management:

  • Control settings through browser preferences
  • Opt-out of targeted advertising
  • Disable tracking through privacy settings
  • Use privacy-focused browsers or extensions

9. THIRD-PARTY SERVICES & LINKS

Our platforms may integrate with:

  • Social media platforms (Facebook, LinkedIn, etc.)
  • Analytics services (Google Analytics, etc.)
  • Payment processors (Stripe, PayPal, etc.)
  • CRM and marketing automation tools
  • Video conferencing and communication platforms

Third-Party Links:

  • We are not responsible for external website privacy practices
  • Review privacy policies before providing information
  • Third-party terms and conditions may apply

10. DATA RETENTION

We retain information based on:

  • Active account or business relationship
  • Legal and regulatory requirements
  • Legitimate business purposes
  • Consent duration and scope

Retention Periods:

  • Active Customers: Duration of relationship plus 7 years
  • Prospects: 3 years from last interaction
  • Marketing Lists: Until opt-out or 2 years of inactivity
  • Transaction Records: 7 years for tax/audit purposes
  • Communication Records: 3 years or as required by law

11. INTERNATIONAL TRANSFERS

Data may be transferred to:

  • Countries with adequate protection levels
  • Countries with appropriate safeguards
  • Service providers with contractual protections
  • Locations necessary for service delivery

Protection Measures:

  • Standard contractual clauses
  • Adequacy decisions
  • Binding corporate rules
  • Consent where required

12. SPECIAL CATEGORIES & SENSITIVE DATA

We may process:

  • Professional licensing and credentials
  • Business financial information
  • Health information (related to device usage)
  • Location data (with consent)

Additional Protections:

  • Enhanced security measures
  • Limited access and processing
  • Explicit consent where required
  • Regular audits and monitoring

13. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18.

  • We do not knowingly collect children’s information
  • Parents may request deletion of child’s data
  • Age verification may be required for certain services

14. STATE-SPECIFIC PRIVACY RIGHTS

California (CCPA/CPRA):

  • Right to know about personal information collected
  • Right to delete personal information
  • Right to opt-out of sale/sharing of personal information
  • Right to correct inaccurate personal information
  • Right to limit use of sensitive personal information
  • Right to non-discrimination

Other State Laws:

  • We comply with applicable state privacy laws
  • Additional rights may apply based on your location
  • Contact us for state-specific information

15. GDPR COMPLIANCE (EU/UK)

For EU/UK residents:

  • Lawful basis for processing
  • Data minimization principles
  • Right to be forgotten
  • Right to data portability
  • Right to object to processing
  • Data Protection Impact Assessments

Legal Bases:

  • Consent for marketing communications
  • Contract performance for services
  • Legitimate interests for business operations
  • Legal compliance for regulatory requirements

16. TELEMARKETING COMPLIANCE

TCPA Compliance:

  • Prior express written consent for marketing calls/texts
  • Opt-out mechanisms in all communications
  • Do Not Call Registry compliance
  • Automated calling system disclosures

CAN-SPAM Compliance:

  • Clear sender identification
  • Truthful subject lines
  • Visible unsubscribe options
  • Prompt opt-out processing

17. CONTACT INFORMATION

For privacy-related inquiries:

  • Email: hello@lacora.net
  • Phone: (949) 510-3139
  • Address: 14345 Commerce Dr, Garden Grove, CA 92843

For opt-out requests:

  • Email: hello@lacora.net
  • Phone: (949) 510-3139
  • Text: Reply “STOP” to any message

18. UPDATES TO THIS POLICY

We may update this policy:

  • To reflect changes in our practices
  • To comply with new legal requirements
  • To improve clarity and transparency
  • To address new technologies or services

Notification of Changes:

  • Email notification to registered users
  • Website posting with updated effective date
  • SMS notification for significant changes
  • 30-day notice for material changes

IMPORTANT LEGAL NOTICE:

This privacy policy should be reviewed by qualified legal counsel before implementation. Privacy laws vary by jurisdiction and are subject to change. This template provides a comprehensive framework but may require customization for specific legal requirements in your operating regions.

Last Updated: 7/14/2025